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FAQ

Short answers about Sentinel accounts, plans, and access.

Content pipeline: loaded · 2026-08-13T16:36:38+00:00

23 questions · 35 keywords

Frequently asked questions

Answers support forum-style Markdown (bold, lists, links, code). Permanent anchors stay stable for deep links.

Getting started

What is Sentinel? #

Sentinel is the managed secure-access platform of webservice.digital.

It provides account-based VPN (access), optional encrypted browser Web Proxy, referrals, and Premium billing.

  • Account-based access
  • Modern access tunnels
  • Content via secure JSON pipeline

Related: vpn · proxy · account

How do I get started? #

Create a free account, verify your email when prompted, open the dashboard, start a session, download your personal access profile, and connect with the official access client. Free plans use short sessions; Premium removes the time limit and unlocks Trusted Web Proxy.

Related: register · access · session

Which devices are supported? #

Any device with an official access client can connect: Windows, macOS, Linux, iOS, and Android. Dedicated Sentinel mobile apps are on the roadmap; until then use access plus the portal for session control and proxy features.

Related: access · client

Why do I need to verify my email? #

Email verification confirms you control the address and reduces abuse. Some features (dashboard actions, referrals, full product notes) require a verified account.

Related: account · security

Accounts & plans

What is the difference between Guest and Premium? #

Guest (free) access is for evaluation and occasional use with time-limited VPN sessions. Premium is for ongoing professional use: unlimited session time while active, Trusted Web Proxy, and full portal capabilities according to your subscription. See Pricing for the current matrix.

Related: guest · premium · billing

Can I share one access config with my whole team? #

No. Each person should have their own account and profile. Sharing a single configuration reduces security, breaks accountability, and may violate the Terms of Service.

Related: access · security

How do I change my password or profile name? #

Use the Forum dashboard → Security tab for password changes, and Profile for your public display name and community bio. VPN sessions are controlled from the main service dashboard.

Related: account · password · profile

How does billing work? #

Premium subscriptions are handled via Stripe from the Billing page. Card data is processed by the payment provider; Sentinel stores subscription references and plan status, not full card numbers.

Related: billing · premium · stripe

VPNaaS

What does the VPN do for me? #

A VPN creates an encrypted tunnel between your device and Sentinel. Your traffic enters the internet from the service network according to your plan, which helps protect connectivity on untrusted networks and provides a stable, account-bound private path.

Related: vpn · encryption · tunnel

Why does my free session stop after a while? #

Guest sessions are intentionally time-limited. Start a new session from the dashboard when you need access again, or upgrade to Premium for unlimited active session time.

Related: session · guest

Where do I download my access config? #

From the dashboard or the Download profile page after login. Configs are personal; protect the private key material and do not post it in chats or public forums.

Related: access · config

I imported the profile but cannot connect. What should I check? #

Confirm your portal session is active, the profile is the latest download for your account, the device clock is correct, and local firewall/network policy allows UDP for access. If you recently stopped the session in the portal, start it again before reconnecting.

Related: access · troubleshooting · udp

Secure Web Proxy

What is the difference between Trusted and Secure Web Proxy? #

Trusted mode (Premium+) fetches sites via Sentinel-owned egress. Public / experimental mode may use third-party uncontrolled paths that we do not control - useful for testing, not for secrets or banking. Prefer Trusted or the VPN for confidential work.

Related: proxy · premium · security

Why is the proxy URL encrypted? #

Destination addresses are carried in time-limited encrypted tokens bound to your account so the target is not exposed as plain text in the path. Tokens expire; open a new proxy session from the portal when needed.

Related: proxy · token · security

Why are some sites or addresses blocked? #

Sentinel blocks private network ranges and cloud metadata endpoints to reduce restricted destinations abuse. Destination sites may also refuse proxy traffic. That is expected hardening, not a bug.

Related: restricted · security · proxy

Security & privacy

What do you log? #

We process operational data needed to run the service: account identifiers, session timing, security events, and limited proxy metadata. We do not sell browsing history. Details are in the Privacy Policy.

Related: privacy · logs

Is multi-factor authentication available? #

Yes. Elevated operators can enrol TOTP MFA. Regular users should still use a strong unique password. MFA setup is available from account security links when enabled for your role.

Related: mfa · security

Why do administrators need VPN access? #

Sensitive administration is network-gated: operators connect through Sentinel before using elevated consoles. That reduces exposure of management interfaces to the open internet.

Related: admin · vpn · security

Referrals & community

What is the Community Forum for? #

Discussions, guides, and FAQ threads moderated by staff. Manage your public forum profile from the Forum dashboard.

Related: forum · community

Troubleshooting

My referral link says invalid or expired. #

The token may be revoked, expired, or over its click/signup limit. Ask the inviter for a fresh managed link, or register without a referral and ask an administrator to attach attribution if appropriate.

Related: referral · troubleshooting

I see “too many attempts” or rate limit messages. #

Login, proxy, and some download endpoints are rate-limited against abuse. Wait and retry, avoid rapid refreshes, and contact support if the block persists after a calm interval.

Related: rate-limit · troubleshooting

How do I contact support? #

Use the Contact form with the email of your Sentinel account. For legal entity details see the Imprint.

Related: support · contact

Keyword & shortword glossary

Stable anchors: /v2/faq#kw-term. Content is served from the secure FAQ JSON pipeline.

access

Modern VPN protocol

A lean, high-performance VPN protocol used by Sentinel for client tunnels. You import a personal configuration file into the official access profile app on your device.

See also: vpn , udp , peer

Account

Registered identity

Your Sentinel login identity. Holds plan, session rights, referral links, and forum profile. Keep the password private and unique.

See also: session , mfa , referral

Bandwidth

Throughput capacity

How much data can transfer per second. Shared infrastructure, Wi-Fi quality, and destination servers all affect real-world speed.

See also: latency , vpn

Certificate

TLS identity proof

A digital certificate helps a client verify it is talking to the intended HTTPS server. Browser warnings usually mean validation failed - do not ignore them for sensitive sites.

See also: tls , https

CIDR

IP range notation

Classless Inter-Domain Routing notation such as 10.8.0.0/24 describing a block of addresses assigned to a plan or peer.

See also: ip , peer

CSRF

Cross-site request forgery

An attack that tricks a logged-in browser into submitting unwanted actions. Sentinel forms use CSRF tokens to mitigate this.

See also: security , session

DNS

Name resolution

Domain Name System translates human names (example.com) into IP addresses. DNS behaviour can differ on VPN vs local network depending on client and policy.

See also: ip , http

Egress

Exit path to the internet

Where traffic leaves the service toward the public internet. Trusted proxy egress uses addresses under operational control; public relays do not.

See also: proxy , ip , vpn

Encryption

Confidentiality protection

Mathematical protection so data cannot be read without keys. Used in access profile tunnels, HTTPS/TLS, and Sentinel’s encrypted proxy tokens.

See also: tls , vpn , access

Evaluation

Free tier

Time-limited Sentinel access for evaluation and light use. Upgrade to Premium for unlimited sessions and Trusted Web Proxy.

See also: premium , session

Firewall

Traffic filter

Software or hardware that allows or blocks connections by rule. Corporate or hotel firewalls sometimes interfere with VPN or uncommon ports.

See also: port , udp , vpn

FTP

File Transfer Protocol

An older protocol for transferring files. Classic FTP is often unencrypted; prefer SFTP/FTPS or HTTPS uploads. Sentinel focuses on VPN and web proxy, not hosting FTP servers for customers.

See also: ssh , http , tls

HTTP

Web request protocol

Hypertext Transfer Protocol - the language browsers use to request pages and APIs. Plain HTTP is unencrypted; prefer HTTPS on the public internet.

See also: https , tls , proxy

HTTPS

HTTP over TLS

HTTP secured with TLS encryption and certificate authentication. Protects data between your browser and the destination site (independent of whether you also use a VPN).

See also: http , tls , certificate

IP

Internet Protocol

The addressing system that routes packets across networks. IPv4 addresses look like 203.0.113.10; ranges are often written in CIDR notation.

See also: cidr , dns , egress

Latency

Round-trip delay

How long packets take to travel. VPN and proxy hops add some latency; choose nearby regions when available and avoid overloaded public relays.

See also: vpn , proxy , egress

Layer

Network model level

In networking, a “layer” refers to a level in models such as the OSI or TCP/IP stack (for example link, internet, transport, application). VPN tunnels typically encapsulate higher-layer traffic inside encrypted packets.

See also: osi , tcp , ip

MFA

Multi-factor authentication

An extra login factor beyond the password - typically a rotating code from an authenticator app (TOTP). Strongly recommended for elevated operators.

See also: totp , security

OSI model

Seven-layer reference

A teaching model that splits networking into layers from physical media up to application protocols. Helpful vocabulary when discussing where encryption or proxying sits.

See also: layer , tcp , http

Peer

VPN endpoint identity

In access profile, a peer is one side of the tunnel (your device or the server), identified by public keys and allowed IP ranges.

See also: access , cidr

Port

Service number on IP

A 16-bit number that distinguishes services on a host (for example 443 for HTTPS, 22 for SSH). Firewalls may block ports required by some applications.

See also: tcp , udp , ssh , https

Premium plan

Paid unlimited tier

Subscription tier for continuous VPN use and Trusted Web Proxy features. Managed via the Billing page.

See also: guest , billing , proxy

Proxy

Request intermediary

A proxy fetches content on your behalf. Sentinel’s Web Proxy opens destinations via encrypted portal tokens; Trusted mode uses Sentinel egress, Public mode may use third-party relays.

See also: http , egress , restricted

Referral

Invite attribution

When someone registers with your invite link, they can be attributed to your account for status tracking (free vs Premium). Managed links support expiry and usage caps.

See also: token , account

restricted destinations

Server-Side Request Forgery

An attack where a service is tricked into requesting internal addresses. Sentinel blocks private ranges and metadata IPs on the proxy module to reduce this risk.

See also: proxy , ip , security

Security

Protective controls

The combined technical and organisational measures - encryption, authentication, rate limits, least privilege, audit logs - that keep accounts and infrastructure safer.

See also: mfa , encryption , restricted

Session

Timed access window

In Sentinel, a VPN session is the server-side window during which your tunnel is authorised. Guest sessions expire; Premium sessions can remain active without a short hard stop.

See also: vpn , guest , premium

SSH

Secure shell

Secure Shell provides encrypted remote login and file transfer (including SFTP). Teams often use SSH over a VPN path for an extra control layer to internal systems.

See also: ftp , vpn , tls

TCP

Reliable transport

Transmission Control Protocol - connection-oriented transport used by most web and many application protocols. Ensures ordered delivery with retransmission.

See also: udp , http , tls

TLS

Transport encryption

Transport Layer Security encrypts application connections such as HTTPS. Complements VPN encryption rather than replacing site-level HTTPS.

See also: https , certificate

Token

Secret capability string

A random secret used in invite links or encrypted proxy URLs. Tokens should be treated like passwords: do not post them publicly and rotate if leaked.

See also: referral , proxy , security

TOTP

Time-based one-time password

Codes that change every 30 seconds in apps such as Aegis, Google Authenticator, or 1Password. Used for Sentinel operator MFA.

See also: mfa

Tunnel

Encrypted path

A logical encrypted path that wraps your packets so intermediaries on the local network cannot easily read or alter the inner traffic.

See also: vpn , tls

UDP

Lightweight transport

User Datagram Protocol - low-overhead transport often used by access profile and real-time applications. Faster handshakes, no built-in retransmission.

See also: tcp , access

VPN

Virtual Private Network

An encrypted tunnel between your device and a remote service so traffic is protected in transit and can exit via a controlled network path. Sentinel uses modern access profile tunnels bound to your account.

See also: access , tunnel , peer

Still need help?

Account-specific help: Contact with your Sentinel email. Product scope: Product guide.